Cable box remote control broken in the Comcast Xfinity TV Android app? Here’s a fix:

Last week I posted about fixing the above problem on the Xfinity TV site. I must say that Comcast have been very attentive to this issue: I’ve gotten several tweets and 2 calls about it from Care Specialists. The most recent one asked me about the Android issue, which I was aware of but hadn’t really bothered to resolve since I don’t use the app for remote control. A previous support email had suggested I reinstall the app as a fix, but given the time it takes to set the app up in the first place, I didn’t want to do that.

At the request of the Specialist who called most recently, though, I tried resetting the cable box controls in the Android app as I did on the website, with total success. As before, below are the steps:

  1. Open the Xfinity Android app
  2. Tap your Android device’s Menu button
  3. Click on Settings:
    Snap20110628_232654
  4. On the screen that follows, click TV Names:
    Snap20110628_232705
  5. On the screen that follows, click on the problematic TV (attached to a cable box):
    Snap20110628_231857
  6. On the screen that follows, uncheck the Active box:
    Snap20110628_231905
  7. Tap your Android device’s Back button. This saves the new Active setting and takes you back to the screen in Step 5 above
  8. Click on the problematic TV again
  9. On the screen that follows, check the Active box
  10. Tap your Android device’s Back button. This saves the new Active setting and takes you back to the screen in Steps 5 and 7 above. At this point remote control via the Android app should be working for that particular TV. Click the Test button visible in Step 6 above to verify this

  11. Repeat Steps 5 – 10 for each problematic TV (attached to a cable box)

 

Thanks to Comcast Executive Care Specialist Ernel Asuncion for the call on Tuesday and to Comcast for ensuring that all aspects of this issue are taken care of.

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Author: jdrch

ISTJ, Rice Owl, UF Gator, mechanical engineer. STEM, sports, music, movies, humor. Account mine only & unaffiliated.

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