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How to fix the “There are problems with your account. To fix them, sign in again.” error in Office 2013

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UPDATE 1: This method works on some PCs, but not others. I’m really not sure why. The only thing I can think of is that maybe Microsoft Office’s cloud backend doesn’t expect simultaneous Microsoft Account logins for standalone (read: non-Office 365) installations.

UPDATE 2: After the latest round of Office 2013 patches, this is apparently fixed simply by clicking on your account name in the top right corner of the application window.

You fire up an Office application, only to see a yellow warning icon âš  next to your account name at the top right of the window. Clicking on it gives you this ominous message:

There are problems with your account. To fix them, sign in again.

However, when you click the Fix It button, nothing happens. Here’s how to set things straight, assuming you’re using Windows 8.1U2:

  1. Click the File tab.
  2. Click Account.
  3. Click About Me as shown below. This will load the Microsoft Account login page in your default browser.

    If only this were obvious. But it isn't, which is why I'm here.
    If only this were obvious. But it isn’t, which is why I’m here.
  4. Sign in to your Microsoft Account. The warning icon in Office should now be gone.

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17 responses to “How to fix the “There are problems with your account. To fix them, sign in again.” error in Office 2013”

  1. Did all this.
    Still does not work. Says “problems with your account…”

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    1. Yeah … it worked on one PC but not the other. Go figure.

      Like

  2. it didn’t fix the issue

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  3. This procedure will fix the problem if you’re running MSOffice on PC which has a different sign-in credentials (e.g. MSPassport1 while your office account has a MSPassport2 credentials). Strange, but that problem started recently.

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    1. … except I’m logged in to my Windows 8.1 PC and MS Office 2013 using the same Microsoft account, so going by what you said I shouldn’t have an issue. Yet I do.

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  4. I had the same problem and i fixed it this way(office 2013 Sp1 x86 running on windows 8.1 update1 x64).

    1. Go up to the account icon and select “switch account”
    2. Login to your account again by following the on screen instructions.

    What i think might be the problem, is that office automatically starts using the microsoft account you’re using to login to windows, but office 2013 requires log in through internet explorer. Therefore office think that it’s logged in, but login fails as it needs to login through internet explorer and if you haven’t logged into your microsoft account through internet explorer, then office does not have your password information and therefore cannot log in to your account.

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    1. Wow, thanks man. I’ll try that next time and post the outcome.

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    2. This worked for me, thank you!

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    3. you are the man – thanks!

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    4. Your fix worked! Thanks

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  5. nice and simple–thank you

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  6. Hi Guys

    Please check out the below link that has a good workaround. It worked for us. It talks about deleting / modifying the registry.

    https://community.office365.com/en-us/f/172/t/179286

    Changing the IdP value to 3 worked.

    Like

  7. Just to let you all know I had the same issue and it was resolved when I plugged into my works internet apposed to using the Wifi. Thought this could possibly help someone out!

    Liked by 1 person

  8. Yes it worked for me..

    Thanks..:)

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  9. worked like magic!!

    Liked by 1 person

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