How to switch back to Google Voice from Verizon Visual Voicemail

Verizon thinks you’d actually want to use Visual Voicemail instead of the far better – and free – Google Voice. Ha. Nope.


Uh oh, you OTA updated your Verizon Samsung Galaxy S5 (SM-G900V) and now Google Voice doesn’t work. It seems to have been replaced by the plague known as Visual Voicemail. Here’s how to fix that:

  1. First you’ll have to ensure that Google Voice is the default voice mail app in your phone’s settings. In Settings tap Applications.
  2. Tap Call.
  3. Scroll down to the VOICE MAIL heading.
  4. Ensure that Google Voice is listed under Voice Mail service. If it isn’t, tap that option and select it.
  5. Now to disable Visual Voicemail. Launch the app. More than likely you’ll have been pre-enrolled in a free 30-day premium trial, so you’ll have to cancel that. Click the menu icon.
  6. Click End premium trial (or something to that effect).
  7. Confirming the above should dump you out to the Basic Visual Voicemail app screen, which will give you the option to cancel altogether. Cancel.
  8. Go to Google Voice.
  9. Click the Settings icon.
  10. Click Settings.
  11. Click Deactivate voicemail.
  12. Click Activate voicemail.
  13. Follow the instructions in the pop-up exactly. (You may notice, for example, that the number you’re told to dial is different from your voice mail access number.) Your phone should now be back to using Google Voice instead of Visual Voicemail.

The above worked for my phone, which is stock rooted Android version 4.4.4, Build Number KTU84P.G900VVRU1ANI2 (commonly known as the NI2 build).

Author: jdrch

ISTJ, Rice Owl, UF Gator, mechanical engineer. STEM, sports, music, movies, humor. Account mine only & unaffiliated.

6 thoughts on “How to switch back to Google Voice from Verizon Visual Voicemail”

  1. I used to receive voice mail as text on my GMail account until the update. Then the voice mail service from Verizon showed up.
    I had to download the Google Voice App and set manually to be my default voice mail service.
    A pop up message alert than the carrier don’t let you do the setting automatically, but is really easy to set it manually now that I can see both on the list.
    Your article really help me to do it, even with a little bit different case.


  2. Verizon makes it hard, but you make it easy. LOL Even though my phone number and Google account were the same on the new phone as the old phone, OF COURSE Verizon is going to break the connection by default. Your instructions worked PERFECTLY. Thank you! And go Pats! LOL


  3. Thank you for your instructions. I spent an hour on the phone with Verizon and they were clueless. I then found your post while on the phone with them, and it worked. I then began training the Verizon employee how to do their job….lol Thank you!

    Liked by 1 person


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