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.img file won’t mount in Windows 8? Change its extension to .zip

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Uh oh, you just downloaded a disc image file, but instead of mounting it when double-clicked, Windows is showing this:

Huh? I thought disc image mounting was a native feature of Windows 8
Huh? I thought disc image mounting was supposed to “just work” in Windows 8

Fortunately, you can get around this without mounting anything:

  1. Open File Explorer
  2. Navigate to the folder containing the .img file
  3. In File Explorer, click the View tab
  4. Check File name extensions
  5. Replace the “.img” in the problematic file’s name with “.zip”
  6. Confirm the warning dialog that pops up
  7. Handle the renamed file as you would any regular zip file

The most ironic thing about the above is this error occurs for Office Professional Plus and Project 2013 files downloaded directly from Microsoft. Go figure.

UPDATE 1: According to the comments, apparently copying and pasting the file and then trying to open the copied file works also.

UPDATE 2: Per the comments the problem is a bug in the downloader, not Windows.

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29 responses to “.img file won’t mount in Windows 8? Change its extension to .zip”

  1. […] Download 64-bit Office from the TechNet Evaluation Center (you may need to change the downloaded file’s extension from .img to .zip if Windows fails to mount it) […]

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  2. […] img file won't mount in Windows 8? Change its extension to .zip | /jdrch […]

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  3. If this doesn’t work (it didn’t for me), another blog says “Make a copy of the ISO file, place it anywhere and then mount it” IT WORKED!

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    1. That’s great! The more options we have for solving the problem, the better 🙂

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    2. You’re a flippin’ genius. I would never have figured this out for myself – and I should have done that in the first place!
      Thanks Allsa. Legend.

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    3. Thank you so so so much! I’ve been at this for HOURS! I tried removing what was in my USB prts, SD card, and the CD in the drive. I deleted files in the registry. I converted to .zip and nothing worked, except this! I’m dying because it actually worked omfggg.

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      1. np, happy to help. BTW, it’s a good idea to Google the problem you’re having before deleting registry entries 😉 As a matter of fact, I’d say editing the registry should be one of your last resorts for fixing stuff in Windows.

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    4. Wow this actually worked for me. How does making a copy make a difference?

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    5. it works with me when copy it to another location and change the extension to .iso
      thanks.

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    6. Excellent Advice! worked for me!

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    7. Yep… renaming extension didn’t work. However, copying to another directory and then opening the new copy worked. Thanks!!

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  4. Alisa,

    thanks so much that worked perfectly.

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  5. brilliant! thanks so much – the copy paste technique worked for me.

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  6. Thanks Alisa. The copy and paste worked. Saved my day.

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  7. brilliant idea! worked for me, thanks so much Alisa!

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  8. Yes the copy paste technique really works. Thanks Alisa

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  9. I copied the .img to a different place in the pC and it worked

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  10. It will be my deepest pleasure to add my line to the thanks You’ve received Alisa

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  11. The thing that worked for me was renaming file to .rar instead of .zip

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  12. gr8. it really worked.

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  13. Biff Henderson Avatar
    Biff Henderson

    unflipping believable – copying actually works. I stopped questioning MS products long time ago.

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  14. Abolutely brilliant – no idea how copying works but brilliant.

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  15. Copying is not a solution. I DO NOT have a sparse file and tried copying anyway. Same problem. I wish you guys would stop saying your solved this problem when you have not. If you don’t understand it, then don’t bother posting and flooding the Internet with useless information.

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  16. the reason is explained here: The Office 2013 files are downloaded with an Akamai download manager that sets the file as “Sparse” and apparently the mount command refuses to operate on those. I’d say it’s a bug in the download manager.
    Source http://serverfault.com/questions/424794/fail-to-mount-image-files-in-windows-server-2012

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    1. Thanks for the info, man. That helps a lot.

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  17. Thanks copying the file to another place actually worked!

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  18. Thanks for this article. Copying and pasting did the trick for me as well!

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  19. Ansit Kaushal Avatar

    Copy and paste worked for me! Thanks people.

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