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Signatures missing in Outlook 2013 replies? Here’s how to fix it

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If you updated from Outlook 2010 to 2013, you might find that the signature you created in 2010 is missing when you reply to messages. Google searches will bring up suggestions mostly involving deleting and recreating the signature, essentially “resetting” it. Personally, I consider any remedy to a tech situation that involves resetting to be a last resort, so here’s how to fix the issue without deleting anything:

In Outlook 2013:

  1. Click File
  2. Click Options
  3. Click Mail
  4. Click Signatures as in Figure 1:

    Figure 1: Click Signatures
    Figure 1: The Outlook Options window
  5. In the Signatures and Stationery window that opens, click the E-mail Signature tab as in Figure 2:

    Figure 2: Signatures and Stationery options
    Figure 2: Signatures and Stationery options
  6. In the Select signature to edit section, highlight the signature you want sent with each reply
  7. In the Choose default signature section, click the E-mail account: drop down menu and select any account
  8. Ensure the signature highlighted in Step 6 is in the New messages: and Replies/forwards: fields
  9. Click OK. This will close the Signatures and Stationery window
  10. Repeat Steps 4 to 9 for each account listed in the E-mail account: drop down menu from Step 7
  11. Click OK in the Outlook Options window

Your signature should now show up in all replies and forwards as they used to. This is an odd bug in Outlook, and I’m not sure if it appears for all new Outlook 2013 installations or only for 2010 to 2013 updates. Hopefully it gets resolved.

14 responses to “Signatures missing in Outlook 2013 replies? Here’s how to fix it”

  1. I have done this repeatedly and my email signature randomly shows up. Really frustrated!!

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    1. Sometimes, the signature won’t appear in certain messages because the original sender email format does not account for pictures etc.

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  2. Actually it’s unusual for the signature to show up when replying or on a new message. Any help is greatly appreciated!!

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    1. Since this bug seems to appear mostly after updating Office 2010 to Office 2013, you could try uninstalling Office completely and then reinstalling it. Backup up all your email folders to a .PST file 1st, of course.

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  3. This is what worked for me: For a forwarded message I had to have it “pop out” >look for a tab that reads “format text” select HTML. Then hover your mouse over your signature, right click and select the desired sig. My sig changed from Plain Text to HTML.This solved my problem.

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    1. Thanks a lot. It worked for me

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      1. Strange, for me i had to right click and ran outlook as administrator and it word !!

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    2. Yeeeow!! thank you! worked perfect.

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    3. This worked in Outlook 2016

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    4. Its working…….

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  4. WOW! What the person before me wrote worked! The trick is to format the email -and- your signature into HTML, then copy your sig (now HTML formatted) and paste it as your signature (effectively replacing your old sig), then save it. Absolutely brilliant

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    1. That worked for me also! Thanks a bunch that was so frustrating.

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  5. That has not worked for me. I have tried deleting them all, popping out an email and using the format text > HTML, then pasting my signature in, copying it and going to the signature editor, creating a new signature, pasting it in, saving it, setting it as the one for new and replies, still nothing.

    I’d upgraded from 2010 to 2013. My signature wasn’t appearing, so of course I tried deleting and adding a new one. That did not work. Then I found fixes talking about registry edits to update the path from …Office14… to …Office15. That caused me to get an error when I pressed the signature button and chose my signature, saying that I needed to close programs down, not enough memory, even though Outlook was all I was running.

    Pasting the HTML in a new signature made that error go away, but it just inserts empty space. I’ve tried a plain text version, no colors but black, and I don’t use an image in my signature.

    No matter what I’ve tried, I am still manually pasting my signature into new and replies. Thanks in advance for any ideas

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  6. You have resolved my issue! Thank you so much!

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